– Processing Time: It takes 3 – 5 days to ship your order to our warehouse, put your name and address on it and ship out.

– Shipping Time: It takes up to 15 – 22 business days to be successfully delivered (typically 3-4 weeks). This time is from the date that it is shipped out, not from the day the order is placed.

30-DAY OFFER RETURNS

We accept returns and exchanges within 30 days of purchase for eligible items. This includes:

– Wrong, damaged, or faulty goods, such as products that don’t match the description (wrong item, material, or size), items that are torn, dirty, or have printing defects, or products damaged after the first wash. Items with measurements that differ by more than 1.5 inches from the provided size guide.

– Shipping issues, such as damaged or incorrect packages. Please check your order upon receipt and contact us within 30 days if any issues arise.

EXCHANGES

If you encounter any of the following situations, you may request an exchange: The product doesn't match the description on the website, has clear printing defects, is blurry, or is placed incorrectly.

– The product is the wrong size.

– The package you received is lost, incorrect, damaged, or faulty due to the shipping process.

Please contact us, and we will send you the exact replacement item or provide a 100% refund, along with a Discount Voucher for your next purchase, without the need to return the package you received. We always aim to provide you with the best and most responsible service.

Your satisfaction with every product you buy from us is our top priority.

✔ $5.00 Credit for delay

✔ Refund if package lost due to customs or shipping issues

✔ Refund if item damaged

✔ 60-Day undelivered refund

We have 24/7/365 ticket and email support. Please contact us at support@horusgears.com if you need any assistance.